Technical Architect - Australia

Remote GREENHOUSE

Gitlab · Remote

Job TypeRemote

LocationRemote

Posted6h ago

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Job Description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

A Professional Services Technical Architect works closely with salespeople (especially engagement managers) to define custom professional services projects during pre-sale and takes successful deals into delivery, where they are responsible for technical oversight and becoming an embedded trusted advisor within the client.

As a highly visible and customer-facing position, you will work with an exceptional Professional Services organization, and the wider Customer Success team, including Professional Services Engineers, Project Managers, and Solution Architects. You will play a critical role in the success of Professional Services engagements as we expanded our world class professional consulting organization that has a proven track record of working with clients from different industries around the world. The Professional Services Technical Architect reports to the Senior Manager, Professional Services Technical Architects.

Responsibilities

Pre-sales

Articulate the benefits of a GitLab DevSecOps transformation project to prospective clients, working directly with Engagement Managers and the sales team
Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)
Lead technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements
Provide technical expertise and consultative advice during the planning stages of a customer engagement

Delivery

Own the design, development, implementation, and support of GitLab-related Professional Services engagements
Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large-scale enterprise projects
Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements
Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer
Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required

Practice development

Mentor PS and partner consultants to provide guidance regarding ‘Best Practices,’ communication, and implementation strategies; provide input to PS training materials and presentations and other collateral in the form of documentation and delivery kits
Develop case studies, presentations, design documentation, best-practice methodologies and internal process development
Liaise with and support other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering
Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team
Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings
Assist Regional Delivery Managers with

Technical Vetting of Partner Consultants
New hire candidates
SOW staffing assessments

Requirements

Demonstrated progressive leadership in the full life-cycle of the software development environment

Demonstrated progressive experience delivering two or more of the following consulting services

Responsibilities

Pre-sales

Articulate the benefits of a GitLab DevSecOps transformation project to prospective clients, working directly with Engagement Managers and the sales team
Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)
Lead technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements
Provide technical expertise and consultative advice during the planning stages of a customer engagement

Delivery

Own the design, development, implementation, and support of GitLab-related Professional Services engagements
Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large-scale enterprise projects
Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements
Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer
Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required

Practice development

Mentor PS and partner consultants to provide guidance regarding ‘Best Practices,’ communication, and implementation strategies; provide input to PS training materials and presentations and other collateral in the form of documentation and delivery kits
Develop case studies, presentations, design documentation, best-practice methodologies and internal process development
Liaise with and support other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering
Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team
Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings
Assist Regional Delivery Managers with