Quality Analyst with English-Lodz

Quality Analyst with English
Infosys Poland Sp. z o.o. - Łódź
- Hybrid 2/3

We are looking for a candidate with:

English a minimum C1 level (essential for client communication)
Experience in quality (corporate / SSC / BPO environment) and reporting area
Preferred process experience: AR
Excellent communication skills
Strong analytical skills
Customer orientation and proactive approach
Very good knowledge of Excell

Your key activities:
Performing quality checks on transactions
Root cause analysis, identifying corrective and preventive actions
Monitoring correctness and accuracy of quality checks performed by respective teams
Support in collection of quality related artefacts - regular review and update
Audits on adherence to work instructions
Maintaining cooperation with Quality Lead/Manager with regards to quality related aspects

You can expect from us:
Performance bonus twice a year
Employee referral program bonus
Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
Access to training platform (self-learning), domain/soft/technical skills training
Possibility to use English language on a daily basis
Private medical care at Medicover (with possible extension to family members)
Reimbursement of Multisport card or points on MyBenefit platform
Attractive group insurance
Access to well-being platform, free meetings with a psychologist included
Stable employment based on an employment contract
No trial period
IT equipment is provided by the Company
Bonuses from the Social Fund
Flexible starting hours
Opportunity to participate in charity, sports and well-being events
Hybrid mode (2 work days from the office per week)