Senior Client Account Manager, App Dev Enterprise

Full-Time GREENHOUSE

Reddit · New York City, NY

Job TypeFull-Time

LocationNew York City, NY

Posted3w ago

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Job Description

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

We're looking for a Senior Client Account Manager to join our App Dev Enterprise team in New York. Our App Dev team partners with Mobile App Developers globally, consulting clients on how to successfully grow their businesses by leveraging the best of Reddit’s platform capabilities. This team also partners with our XFN product and tech teams to represent their clients’ interests, influencing the future of Reddit ads.

In this role, the Senior Client Account Manager will nurture client partnerships by leading campaign strategy, execution, optimizations, and, reporting to drive measurable business outcomes. Our Client Account Managers also play a key role in proactively identifying and pitching upsell opportunities to help advertisers derive the most value from their marketing on Reddit and grow their overall book of business.

This role is required to work in person from our New York City office 1-2 days per week.

Responsibilities:

Client Partnership Growth

Collaborate with Client Partners to meet or exceed your clients’ marketing goals
Proactively manage and deepen relationships with existing advertising partners and their agency counterparts to drive year-over-year revenue growth
Be a trusted partner by advising clients on their full funnel objectives, especially with mobile app marketing, and crafting thoughtful and creative media plans
Ownership of brand and media agency education, office hours, and performance check in’s, effectively communicating Reddit’s value proposition, solutions, and best practices for advertising on the platform

End-to-End Campaign Ownership

Lead end-to-end campaign launch execution, supporting clients with setup and delivering insightful optimization recommendations to agency and client partners
Act as the primary point of contact for internal account operations, including revenue delivery, troubleshooting issues, and escalations when necessary
Collaborate with Ad Ops, Product to ensure effective campaign delivery and resolve any technical hurdles

Insights, Reporting & Upselling

Dive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendations
Strategically identify and pitch upsell opportunities to clients to contribute to account growth

Leadership & Cross Functional Collaboration

Mentor and train other team members
Proactively seek and represent client needs and asks to cross-functional stakeholders
Shape Reddit’s native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
Proactively identify areas of improvement and drive the execution of solutions

Required Qualifications:

7-10 years of experience in advertising sales and account management
Deep industry expertise in mobile apps, mobile User Acquisition funnels, and MMPs
Strong understanding of customer marketing funnel and traditional marketing ecosystem
Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors.
Proficient at upselling with a proven track record of growing client spend
Understanding of Digital measurement, tracking fundamentals and mobile measurement partners
Tenacious and entrepreneurial approach to working through product, process, and client challenges
Experience cultivating strong relationships with external partners
Exceptional communication and interpersonal skills
Ability to work in a fast-paced and unstructured work environment
High attention to detail
Proficiency in Excel preferred
BA / BS degree or equivalent work experience

Please note that we have multiple open opportunities on this team of varying seniority levels. Seniority will be determined based on role-related experience.

Benefits:

Comprehensive Healthcare Benefits and Income Replacement Programs
401k with Employer Match
Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Flexible Vacation & Paid Volunteer Time Off
Generous Paid Parental Leave

#LI-ES1 #LI-onsite

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and will also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country locat