Senior Market Manager, Luxe - Thailand

Full-Time GREENHOUSE

Airbnb · Bangkok, Thailand

Job TypeFull-Time

LocationBangkok, Thailand

Posted3 days ago

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Job Description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

About the Role

As a Luxe Senior Market Manager, you will drive supply growth for Airbnb Luxe in your assigned geographies — acquiring new listings and cultivating host relationships that define Luxe. You will serve as the on-the-ground market expert, combining deep knowledge of luxury real estate and travel landscape with a consultative, relationship-first approach to acquisition and account management.

You will work with Luxe Guest Services, Content & Quality, and cross-functional teams to ensure every home meets Airbnb Luxe's standards. This role is equally focused on strategic growth and day-to-day excellence - you'll be equally comfortable prospecting net-new hosts, conducting business reviews, and rolling up your sleeves to solve host challenges.

What You'll Do

Supply Acquisition & Pipeline Development

Lead net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals
Prospect and identify high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators
Qualify incoming leads and deliver fully vetted hosts and listings to the onboarding team with clear handoff documentation
Compellingly articulate Airbnb Luxe's value proposition across all formats — phone, email, in-person — tailored to the luxury audience

Market Development & Launches

Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring
Develop a nuanced understanding of your markets: desirable neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and the competitive landscape
Build and maintain localized pitches that resonate with luxury homeowners and real estate professionals in your region

Host Account Management & Optimization

Manage a portfolio of Luxe hosts, serving as their primary point of contact and trusted advisor
Conduct regular business reviews and optimization calls to uncover challenges, identify growth opportunities, and provide data-driven recommendations
Support onboarding of new listings for assigned hosts, ensuring a seamless experience
Design and deploy strategies to manage and optimize long-tail hosts across your markets
Improve listing bookability through performance analysis and targeted host education

Cross-Functional Collaboration & Escalations

Act as the primary liaison between assigned hosts and internal teams (Guest Services, Content & Quality, Product, Policy) for escalated issues and strategic initiatives
Serve as an effective "air traffic controller" — routing host requests to the right internal resources while maintaining direct host accessibility
Cascade host feedback to relevant stakeholders to inform product and policy decisions
Educate hosts on significant product updates, policy changes, and platform best practices

What We're Looking For

Experience

8+ years of relevant experience in sales, account management, business development, or strategic partnerships — ideally within luxury travel, hospitality, or real estate
Demonstrated track record of hitting or exceeding acquisition and/or revenue targets in a fast-paced, metrics-driven environment
Experience working cross-functionally across teams to influence change and drive results
Familiarity with CRM tools and the ability to maintain rigorous pipeline hygiene and reporting

Skills & Competencies

Strong executive presence with the ability to build credibility and influence senior decision-makers both internally and within the luxury industry
Excellent negotiation skills and the ability to close complex, high-value partnerships
Sharp market instincts — you can quickly assess a neighborhood, identify a trend, and translate that into actionable strategy
Exceptional written and verbal communication skills; able to craft compelling pitches and maintain polished host-facing correspondence
Highly organized with the ability to manage multiple priorities, projects, and stakeholder relationships simultaneously
Comfortable operating with ambiguity and adapting quickly in an ever-evolving environment

Mindset

Deep alignment with Airbnb's mission and a passion for the luxury travel and homes space
A consultative, relationship-first approach — you build trust before you close deals
Proactive, solutions-oriented, and self-directed; you don't wait for problems to escalate
Collaborative by nature — you understand that success in this role is a team sport

[Location-Specific Requirements]

This role is based out of Thailand overseeing Thailand & SE Asia. It requires up to 50% travel to markets across Thailand & SE Asia, as well as occasional team off-sites.

English and Thai language proficiency required.

Airbnb is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply.